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PHOTO: CMSWire Zoom has made a fortune built on video conferencing. Now it is set to lose — if not a fortune — then a large "chunk of change" over ...

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PHOTO: Samantha Sophia | unsplash “Hey Baba, I have a new game to show you.” These were the first words my 4-year-old granddaughter, Hazel, said ...

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PHOTO: Annie Spratt What's next for information management? Information management professionals, like all of their business colleagues, are at an ...

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PHOTO: Adobe Social listening enables brands to understand what their customers truly think about the brand's products and services. By "listening" ...

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Optimizely, a digital experience platform (DXP) provider, announced it has entered into a definitive agreement to acquire Welcome. The acquired company ...

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PHOTO: SMG View all the CX Decoded podcast episodes.Holly O’Neill leads client care for Bank of America’s 66 million consumer and small business ...

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PHOTO: Vladislav Klapin | unsplash Planning for 2022 is just as complicated, if not more complicated than it was for 2021 when the trajectory of ...

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PHOTO: Adobe Stock For 20 years I’ve been a strong advocate for conducting holistic and meaningful research into employee needs, as the basis for ...

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PHOTO: Adobe Stock Businesses need a first-party customer data platform now more than ever. Anonymous customer identifiers — cookies and device IDs ...

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Customer experience metrics without action are as useless as the holidays without overeating. You’ve got to be able to take action on what your CX ...

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PHOTO: Kaleb Tapp/Unsplash Berlin-based GraphCMS, the company behind content federation platform GraphQL, announced it joined the MACH Alliance ...

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PHOTO: Shutterstock People have become very familiar with the term artificial intelligence (AI), but many of its users have only a rudimentary ...

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