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PHOTO: Tim Green | unsplash As the chief knowledge officer at SearchBlox Software, Dr. John Lewis's expertise is on the topics of human capital and strategic change within the knowledge-driven enterprise. SearchBlox Software is a sponsor of CMSWire's DX Summit Fall Event, taking place ...

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PHOTO: Joyful | unsplash Data and artificial intelligence (AI) have become “the universal engine of execution,” according to Marco Iansiti and Karim Lakhani. In their book, "Competing in the Age of AI," the two argue that data and AI are transforming business models and the concept of ...

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According to a Research and Markets report, chatbots are expected to see a 24.1% compound annual growth rate from 2021 through 2025 to help CX to improve customer service, make payments, help contact centers manage spikes in call volume and for a variety of other uses. These chatbots are ...

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PHOTO: Adam Solomon Ask Laura Klieves how having a single source of truth impacts the employee experience and she won’t miss a beat with her answer. “Having one place to go improves the employee experience because it’s taking that institutional knowledge out of our heads and giving it a ...

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