Big Blog Items

Are you looking for a less known way to make money online? Do you want to know how to use Google trends to earn money like a pro in 2023? Is it really possible? Yes, let’s find out how you can do that. We get a commission when you buy a product via our affiliate link at no additional cost.What ...

Experts weigh in on potential disruptions to customer experience in the upcoming year.Every year there are disruptions to CX. It could be something as extensive as the COVID-19 pandemic, which pushed many customer service agents to work remotely, or it could be the emergence of a new and popular ...

Getting site search analytics right will help marketers plan successful customer experience strategies.Google Analytics (GA) may be introducing a lot of changes to the analytics workflow with GA4, but one kind of workflow that marketers can steadily rely upon is site search. I covered the site ...

There is a requirement to find other means to deliver great CX and help businesses deliver the right messaging to their customers across all channels.With the evolution of privacy regulations — GDPR, the data reform bill, the elimination of third-party cookies, and things like app and email open ...

Don't I need to own stock or have stock options to be an owner? Not exactly. It's time employees felt like owners.Editor's note: Brian O'Neill, CMSWire Contributor and former chief client officer for FIS, wrote for CX and other teams in his former organization a series of articles. Each were ...

In lean times, determining what not to fund is important. But what is important? And what's urgent?Some trade-off decisions are easy — do you want ice cream or brownies for dessert? Both choices are yummy and it’s simply a matter of preference. When it comes to cutting marketing budgets, ...

What's the latest on benefits of Customer Relationship Management (CRM) software? Vendors get their say.Customer relationship management (CRM) platforms are used to manage the relationships a brand has with its customers throughout the customer lifecycle and provide instant access to each and ...

Planning to up your content marketing game? Looking for the best types of content marketing? You’re in the right place. When it comes to marketing, there is an INFINITE number of strategies you can use to reach your target audiences.  BUT… content marketing is the MOST powerful strategy to ...

People not only expect ease and convenience, they put a lot of value on how a brand makes them feel. We all have to get a little more scrappy when faced with economic downturns, and yet many consumers will make some interesting trade-offs to remain loyal to their go-to brands. They might cut ...

Many retailers are trying to make the so-called "offline-online" connection work. Most consumers don't actually care about it. A few weeks ago I found myself in the middle of Times Square. I was craving a protein shake so I opened Google Maps and found the nearest retailer where I could buy one. ...

Storytelling, nostalgia and personal touches can help drive positive emotional connections with customers. Many brands interested in improving the customer journey are changing their focus from customer satisfaction to creating a positive emotional connection. Emotion is the most important ...

Yes, another Twitter alternative. Is this one worth the hype? Learn all about Hive Social, if it's safe to use and how it compares to Mastodon and Twitter.Social media has entered a tailspin following Elon Musk’s Twitter takeover. Twitter users unhappy with Musk’s personal and professional ...