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Choosing what to do, and having reasonable certainty that it is the right thing to do, is increasingly important. How can a prioritization model help?Mark ...

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Spitch announces updates to conversational AI platform, OpenText unveils Cloud Editions 22.3, Storyblok launches new CMS and more news. Aisera, an ...

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Here are the three biggest lessons learned that have helped frame my thinking as a CX leader.On a February weekend in 2016, I received a call from the ...

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You may not need a business in the metaverse, or a TikTok presence, but how can you know where you really need to invest for your customers? The speed of ...

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Brands that don’t see desired results from content marketing often don’t have a documented strategy. Learn how to design an effective one.As we move further ...

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Customer expectations are constantly shifting. Discover what today’s consumers want and how you can give it to them. The past two years have been ...

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To remain competitive, companies should cater to both the employee experience and the customer experience.When Julien Rio thinks about the best customer ...

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It’s been a rough few years for retailers. But despite the ongoing challenges, some brands have found ways to thrive.More than a decade ago, as the retail ...

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Summer is the time to relax — and think about video, phone, email and low-code marketing tools.Ah the lazy, hazy days of summer — well not really. I’m still ...

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Scripts, processes, technology and playbooks contribute valuable direction to frontline employees, but not every customer situation can be preconceived. ...

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