New Members Join MACH Alliance, Gartner Analyst Named Chief Experience Officer at Calabrio, More News

Bidgely announces partnership with NISC, Gartner analyst appointed chief experience officer at Calabrio, OSF Digital acquires Oegen, more CX news.

OSF Digital, a provider of digital transformation service and a Salesforce partner offering consultancy, configuration, design and development, has announced the acquisition of Oegen, a U.K.-based Salesforce consulting firm.

Company officials said the acquisition will allow the expansion of a Salesforce Experience Cloud team in the U.K. region and expand the multicloud center of excellence and delivery team.

“This acquisition will help to deepen our customer relationships in EMEA in many verticals,” Gerard (Gerry) Szatvanyi, CEO of OSF Digital, said in a statement. “We are serious about further strengthening our Salesforce multicloud services globally. Oe:gen’s agility and commitment to excellence align very well with OSF’s values and mission.”

In other customer experience and digital marketing news …

Bidgely Partners With NISC to Enhance CX

The National Information Solutions Cooperative (NISC), an IT company that develops and supports software and hardware solutions, has announced a partnership with Bidgely’s UtilityAI, an AI-powered, energy analytics company.

Company officials said Bidgely’s AI-powered energy insights are embedded within NISC’s software platform to provide utility members with a 360-degree view of their energy consumers, improving various customer touchpoints, such as customer service, call center experiences and targeted marketing programs.

“Bidgely’s energy insights are a perfect complement to our SmartHub and Meter Data Management Strategies, and we are excited to introduce a new set of offerings to our utility cooperative members,” David Bonnett, vice president of product management for NISC, said in a statement. “As we continually increase our member base and service offerings, we are confident Bidgely’s scalable and highly secure solutions will continue to grow with us.”

Bloomreach, Emporix and Join the MACH Alliance

MACH Alliance, a nonprofit co-operation of technology companies, has announced its latest group of new member companies, including Bloomreach, Emporix and

The new additions bring MACH Alliance to over 70 members. MACH, which stands for Microservices, API-first, Cloud-native SaaS and Headless, requires that all members meet a stringent set of certification standards.

“As with all new members that join the Alliance, we feel tremendous pride in continuing to attract such a reputable group of global leaders who believe in our mission,” Casper Rasmussen, MACH Alliance president said in a statement. “The fact we’re seeing companies like Bloomreach and reshape their portfolio and product strategy sends a strong message to the market that MACH is not only the future standard for enterprise technology best practice, it’s the standard now. At a time when economic factors have forced many organizations to cut back spend on technology and innovation, we’re seeing that businesses who’ve embraced MACH are faring better by being able to adapt and respond faster.”

Related Article: IBM Unveils Software Suite, OpenAI Startup Fund Pledges $100M, More News

Gartner’s Jim Davies Joins Calabrio as Chief Experience Officer

Calabrio, a software solutions company, has announced that Jim Davies, a former Gartner analyst, has joined the company as chief experience officer (CXO). Davies served as vice president of research at Gartner for more than 20 years.

Company officials said in this new executive leadership role, Davies will work directly with Calabrio customers and prospects to prioritize contact center strategies and employee engagement as well as elevate their use of technology.

“As we began to think about this role, I immediately thought about Jim as the perfect candidate. We are really glad that he saw it that way too and agreed to continue his thought leadership with us here at Calabrio,” Tom Goodmanson, president and CEO of Calabrio said in a statement. “He has a deep understanding of the operational challenges facing contact centers today and where workforce performance solutions can level up the customer journey. Jim was at the forefront of the customer-first movement, advising companies to take a deeper look at how agent performance and engagement can directly correlate to business-elevating customer experiences (CX).”

Openprise Introduces RevOps Data Automation Cloud

Openprise, a data orchestration platform, has announced the launch of the Openprise RevOps Data Automation Cloud, built for the specific needs of RevOps leaders and the RevOps data automation market.

According to company officials the Openprise RevOps Data Automation Cloud consists of three core layers: data orchestration, no-code full-funnel automation builders, and funnel measurement and instrumentation.

“The Openprise RevOps Data Automation Cloud and our next-generation solutions enable you to directly link all your work to business values and scale across organizational boundaries without needing additional resources,” Ed King, founder and CEO at Openprise, said in a statement. “Having both scalability and flexibility means you can truly transform RevOps into a competitive differentiator — a multiplier of investment, performance and speed.”

Klaviyo Acquires

Klaviyo, a technology company that provides a marketing automation platform, announced it acquired, a cloud computing infrastructure company.

Company officials said that is Klaviyo’s first acquisition and underscores the company’s commitment to the developer community.

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