What’s Contributing to the Great Resignation?


How not having the right tools — search in particular — frustrates workers and drives attrition.

While it no longer dominates headlines or Google searches, the effects of the Great Resignation continue to be felt worldwide. What started as an above-average spike in voluntary resignations in early 2021 turned into month after month of record-setting job resignations. From 2020 to 2021, 21% of American workers took a new job.

But many workers aren’t yet fully committed to their new positions. The same study showed that 40% of new workers are already actively looking for a new job. Even if it may have become quieter, the Great Resignation is far from over.

In addition to work flexibility, employees are increasingly frustrated by the state of the digital workplace and the inability to perform at the top of their profession. The Great Resignation has increased turnover, bringing an influx of new employees to many organizations. If these new employees don’t have the tools to do their best work and can’t immediately perform at their best, they experience frustration and might lose enthusiasm for staying at their new company. Something needs to change regarding the digital workplace to reduce attrition and retain employees.In addition to work flexibility, employees are increasingly frustrated by the state of the digital workplace and the inability to perform at the top of their profession. The Great Resignation has increased turnover, bringing an influx of new employees to many organizations. If these new employees don’t have the tools to do their best work and can’t immediately perform at their best, they experience frustration and might lose enthusiasm for staying at their new company. Something needs to change regarding the digital workplace to reduce attrition and retain employees.

In 2022 Sinequa — in partnership with CMSWire — surveyed IT professionals and business users at enterprise-level organizations for a comprehensive look at a critical part of the digital workplace: enterprise search. We examined how it’s being used, where perception gaps exist between our two groups, and what fallout companies experience when their search tools aren’t ideal and practical. While it might take a back seat to larger, louder issues, companies can’t afford to sleep on enterprise search. To do so is to face the wrath of a million unhappy workers.

Enterprise Search Bridges the Frustration Gap

One of the critical components of the Great Resignation comes from business users’ frustration about their less-than-ideal digital workplaces. Business users want relevancy when discussing an ideal enterprise search environment, particularly as many of them feel like they rarely find the answers they seek.

However, many business users get the relevancy they want with their current capabilities. Shockingly, 33% of business users say they never find the information they were searching for often, either frequently or all the time. Having 1 out of every three searches end in failure indeed makes a case for moving on to another job with better digital tools. Another contributing factor comes from miscommunication between business users and IT teams.

The business impacts of a lack of relevance can be profound. Deficiencies in enterprise search can result in mistakes being made in work (53%), less effective customer customer service (47%) or the need to recreate work that had previously been created (42%). A robust enterprise search environment is designed to bridge these gaps, ensuring business users find what they’re looking for every time and reducing the need to recreate work.

IT Team Misconceptions Around Enterprise Search

One of the biggest misalignments between IT teams and business users around enterprise search is around what concepts business users use search for compared to what concepts IT thinks search is being used for. As it turns out, there are significant differences. Most glaringly, 69% of IT teams think search is typically used for corporate information, while only 38% of business users agree. On the other hand, 53% of business users are searching for solutions to issues, while only 42% of IT teams think this is a typical use case for enterprise search.



Source link

We will be happy to hear your thoughts

Leave a reply

Logo
Reset Password
Shopping cart